I worked with two other researchers to conduct in-home interviews across three cities in the US.

Building a website is a complex learning process. How can we provide the most useful guidance to users? In the past 18 months, I applied explorative and evaluative methods to study users’ website-building experience and continuously shared insights with a collaborative product team.

We wanted to teach users how to start building their website. What is the right amount of guidance and information? How much should a website template provide?

Select-all-that-apply practice questions are a common question type for Chinese learners. How might we show answers and feedback clearly on small mobile screens?

Designing innovative language learning tools with collaborative storyboarding and rapid concept testing

We had two ideas, both with pros and cons. I proposed a test idea and worked with learning experts to create the content needed for the test.

It’s a real big deal to understand if people are able to follow the instructions in the manual to connect and install their voice-enhancing headphones. The report was for the FDA by the way.

Similar to instructional design, it’s important to measure users’ actual comprehension through performance, instead of just stopping at “How easy or difficult was that?”

Our team of 6 partnered with the Global Learning team of a professional services organization to redesign a career transition program.

Needs analysis, cognitive task analysis, and aligning learning goals, instructions, and assessment.